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What You Agree To When You Open an Account

These terms set out the rules that apply to your betct365 account — from how we handle deposits via PayPal, Venmo, and Play+ to how eligibility works under state law.

State-dependent accessPayPal, Venmo, Play+ coveredAccount-level rules applyContact support anytimeUpdated terms posted here
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betct365 What You Agree To When You Open an Account
TERMS CONTACT

Reach Us About Your Account Terms

Live Chat Open the chat widget from your account dashboard to ask about a specific clause, a payment condition, or eligibility in your state. Responses are in plain English.
Email Support Send a detailed question to our support address if you need a written response. Include your account ID and the clause you're asking about so we can reply precisely.
Account Help Center The Help Center in your account settings holds quick answers on payment terms for PayPal, Venmo, and Play+, plus step-by-step verification and dispute paths.
HOW WE HANDLE IT

Account Security, Data and Your Rights Under These Terms

Your account data and wallet activity are protected under standard SSL encryption. We collect only what we need to verify identity, process payments, and meet state-level compliance requirements. Here is how we manage the key areas these terms cover.

Data Retention We keep account and transaction records for as long as required by applicable state law. You can request a summary of your stored data by contacting support with your account ID.
Cookie Use We use session cookies to keep your mobile login active across the browser and to remember your preferred payment method — PayPal, Venmo, or Play+. No advertising profiles are built from your session data.
Account Security Two-step verification is available on every account. If you suspect unauthorized access, lock your account from the security settings page and contact live chat immediately to freeze wallet activity.
Requesting Changes To update personal details, correct a payment record, or close your account, submit a written request through live chat or email. Identity verification is required before any account change is confirmed.

Common Questions About These Terms

These are the questions we hear most often when someone reads through their account terms for the first time. If yours isn't here, live chat can walk you through it.

Access depends on state law. These terms apply to you if you are in a state where online casino or sportsbook activity is permitted. We do not operate where local law prohibits it.

If your account is under review, deposits held in your wallet are frozen until verification is complete. We contact you by email with the steps needed to restore access.

Yes. Open a dispute through live chat within 30 days of the transaction date. Include your Play+ reference number and the amount in question so we can pull the record quickly.

Contact support by email with your account ID and a data request. We will respond with a summary of stored records within the timeframe required by applicable state regulations.

State regulatory changes, new payment method conditions for PayPal, Venmo, or Play+, and product updates can all prompt a revision. We post the updated version here and notify you by email.

Submit a closure request through live chat or email. Any remaining wallet balance is returned via your last used payment method — PayPal, Venmo, or Play+ — after identity verification clears.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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